When you come to Focal Point, we look at you as individual and create your treatment plan based on your evaluation. Our treatment is in very high demand, and we will do our best to schedule you at your best times. Often, we look to schedule several visits ahead so that we can meet your needs, but understand that for your first couple of visits we may not be able to give you the exact day or time that you want.
Cancellation Policy: (Updated August 1, 2019)
Focal Point PT strives to give the best client care possible. Few other PT offices offer 1hour, private treatments, with a licensed therapist. In order to maintain this treatment model, we depend on our clients to be engaged and involved in their treatment plan, including participation in scheduled appointments.
Revised August 1, 2019: Focal Point Physical Therapy’s cancellation policy :
1) The amount of notice required for cancellations is 1 business day;
2) The cancellation fee for a missed appointment w/ less than 1 business day notice $50.
Client cancellation: If you have to cancel an appointment, we would appreciate as much notice as possible. The more time we have to contact another patient to fill the vacancy, the better our clinic will run.
Ultimately, it is the client’s responsibility for keeping track of and attending therapy appointments.
Below, we have created a timeline grid explaining our cancellation policy.
Example: If you have a Monday appointment, you will need to cancel it on Friday, as we do not work over the weekend. (NOTE: The timeline is adjusted to the previous business day around a holiday.) *A holiday does NOT count as a Business Day. * (Read Down)
|Appt. Time||Before Noon||Before Noon||Before Noon||Before Noon||Before Noon|
|Cxl by||Friday Before Noon||Monday Before Noon||Tuesday Before Noon||Wednesday Before Noon||Thursday Before Noon|
|Appt Time||After Noon||After Noon||After Noon||After Noon||After Noon|
|Cxl By||Friday Before 3PM||Monday Before 3PM||Tuesday Before 3PM||Wednesday Before 3PM||Thursday Before 3PM|
There are 2 major reasons for our cancellation policy. First, a lot of people trying to get in to see our therapists. If you have an appointment at Focal Point, that is often a space that someone else wants as well. If we get a call canceling an appointment the night before, there is very little we can do to get in touch with the people to get them in for an appointment. Think of the 48-hours as a full business day. A full business day allows us to reschedule people in to the vacant slot, so they can get in for therapy. Also, if you have an appointment on Monday afternoon, and you call on Saturday morning, that is not a 48-hour notice. We do our best to accommodate all our clients’ work schedules, but for the sake of our sanity, we try not to work weekends if we can help it. We do appreciate the calls to let us know that you can’t make it, but depending on the circumstances, we may have to charge the cancellation fee.
The second reason for our cancellation policy is about you. We are committed to improving your health through Physical Therapy. Our motto is: “Feel. Better.” However, we cannot do it without you. Physical Therapy can often be a taxing experience. It even comes with homework. The more you commit to yourself to the process early on, the faster you will recover. This does not mean our therapists will heal you overnight. It does mean that if your therapist believes your treatment plan should be 2x’s a week to start, and you schedule 1 time per week, and then cancel the second appointment, you most likely will be slower to heal, and you will encounter more frustration and less healing.
As for the most common reason that we get cancellations, illness, we do not have an iron clad rule. We do, however, have a guideline. We use the school/daycare rule. Many of our clients have children, and understand this rule very well. Basically, if you have a moderate to high fever, or a stomach flu, we really would prefer you NOT come in. These can spread like wildfire in a small clinic, and we do not want other patients, OR our therapists getting this kind of illness. However, if you have a cough, a runny nose, or other cold-like symptoms, you could probably come in. We keep large supplies of tissues in house, and during the winter especially, everyone has some form of this cold or another.
As mentioned above, Focal Point Physical Therapy’s motto is “Feel. Better.” It is our goal for every one of our clients. We want you to have the best experience possible. We are committed to helping your healing process. For your best health outcome, make the commitment to yourself, and join us at Focal Point.